Support

About 8

• What is NeuTrafiX?
• NeuTrafiX Vs. Traditional VOIP trading
• NeuTrafiX | Wholesale VoIP Termination Platform
• NeuTrafiX | VoIP Traffic Provider
• NeuTrafiX SMPP Connectivity High Level Network Architecture

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Updates and Enhancement 4

• NeuTrafiX New Feature Set 2022
• NeuTrafiX New Feature Set 2023
• How to raise ticket via Direct Message
• NeuTrafiX New Feature Set 2024

General FAQ 30

• How to send NeuTrafiX seller a message
• How to send buyer a message ?
• Call Center Traffic (CC VoIP termination)
• Asterisk Security Recommendations
• SIP Error 500

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Getting Started (Buyer & Seller) 5

• Getting Started (Buyer) Video Tutorials
• Getting Started (Seller) Video Tutorials
• How to Replace or Delete the Rates?
• Authorize one or multiple IP Addresses under Buyer Accounts
• How to Require Approval First for buyer interconnects

Sign Up Process 3

• Two-Step Verification
• Creating a NeuTrafiX Account
• How to Sign NeuTrafiX Membership Agreement via Docusign

Express Sign Up Process 1

• Express Sign up Follow Up Steps

Login and Access 5

• Login Failure Issue
• Updating Main Contact as a Member
• Updating Finance Contact as a member
• Main Contact, Finance Contact and Other Contacts Explained
• How to Reset your NeuTrafiX Account Password

SMS 22

• Sender ID Pre-registration (Requirements Per Country)
• Sending SMS Messages (SMPP Access)
• Sellers: Receiving SMS Messages from NeuTrafiX (SMPP)
• SMPP Client - Sample Configuration
• SMPP Interconnection Configuration (Quick Start)

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Voice 2

• Market View - Voice
• How To Block Voice Traffic Based on origin Caller ID (CLID)?

Virtual Numbers 18

• DID Market View API
• Purchasing a Virtual Number
• Porting
• Configuring Two-Way SMS Enabled Numbers: Inbound Configuration
• Bulk Cancel Virtual Numbers

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HLR Lookup 3

• HLR Lookups Query for Buyer
• Selecting Supplier for HLR Lookup Service
• How to see HLR Detailed Records (HDRs)

Getting Started Buyer 4

• Buyer Rate Notification Sample
• How to Purchase a Route and Interconnect with NeuTrafiX
• Your Profile
• How to Top Up or Recharging your NeuTrafiX Buyer Account

Buyer FAQ 6

• Routing Groups
• Do I need to have a separate balance for each of my accounts (IP's)
• How to alert/notify when the buyer balance reach certain of amount?
• What is CPS ? and How to Increase It as a Buyer?
• How Is The Procedure to Share The Main Buyer Account Balance to Other Buyer Account In The Same Company?

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Advanced Feature for Buyer 10

• Low Balance Tiered Notification for Buyer
• Applying Routing Group to Buyer Account for SMS Service
• Applying Routing Group to Buyer Account for Voice Service
• How to Block the Subscribed Buyer from Seller
• Advanced Voice and SMS Dashboard for Buyer

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WABA 2

• Activating Your WhatsApp Business Account (WABA) in NeuTRAFIX
• Entering WhatsApp Business Account (WABA) from NeuTRAFIX

Getting Started Seller 15

• Platform Fee Information for Seller
• Dispute Treshold Period for Seller
• Enhancement on Seller Terms and Condition (T&C)
• Add New Route and Understanding Routes/Translation
• Withdraw Money by Request a Payout (Seller Accounts)

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Spam Prevention 2

• Approve/Reject Buyer Request (Seller)
• Advanced ANI filtering allow/block (Seller)

Seller FAQ 2

• How to make sure your Private Route are Uploaded Successfully?
• About Obsolete Route on Seller Account

API 1

• Using the Phone Number Lookup Script with API Integration (Bulk Query HLR Lookup)

Billing 6

• Recharge NeuTrafiX Buyer Account Using Credit Card
• Understanding Voice Billing in NeuTrafiX
• Withdraw/Payout Terms and Condition
• Advanced Reporting for Buyers
• NeuTrafiX Postpaid 1.0 Feature Pre-Release Note

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Financial and Data Export 6

• Export Buyer CDRs (Call Detailed Records)
• Export Buyer SMS Detailed Records (SDRs)
• CDRs and STATS
• Monitoring Live Calls
• Set Up Advance/Custom Summary Report

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CLI & Quality 6

• Build your custom CLI verification tool using NeuTrafiX Voice APIs
• Interconnect Test
• Build your own Carrier Interconnect Test using NeuTrafiX Voice API:
• Simple Route Tester
• Allow or Block CLI for Seller

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OpenSource PBX 5

• Links
• FreePBX SIP Trunk Configuration
• FreeSwitch SIP Trunk/Gateway Configuration
• IncrediblePBX SIP trunk Configuration
• RasberryPi SIP Trunk Configuration