Support

If you are a Buyer, now you don't need to be afraid of running out of Balance because we have provide you Low Balance Tiered Notification. So you will b...

Make sure you have created the SMS account and set the routing groups by following this article. To apply the routing group as a Buyer of SMS Service, p...

Make sure you have created the Voice account and set the routing groups by following this article. To apply the routing group as a Buyer of Voice Servic...

1. Go to your Seller Account, and go to Routes > My Routes 2. Choose your Route, then click the "Gear" icon 3. Scroll down until yo...

This Dashboard was developed to provide a summary of all traffic, amount, and revenue with customizable filters. There are 2 type of dashboard here, each fo...

If your Buyer account has a low balance and the fund transfer process has not yet been completed, you can request a Credit Limit (CL) for your Prepaid Accou...

Previously, NeuTrafiX only provided Rate Update Files in a zipped format. However, we now offer the option to choose between a zipped or unzipped file. This...

This feature will enable buyers to request backdate invoices for specific previous months. Please follow below steps to request it: 1. Login to your Buy...

We acknowledge that previously users have difficulties distinguishing between public and private routes on the Market View page of the Neutrafix platform. T...

Can't find the destination? Can't find a good pricing? Can't find the seller? Don't worry! We have buyer Wishlist menu and will find you the...