General FAQ
1. Use unique System Id to configure each Seller bind in your system. 2. If one buyer bind has one seller bind subscribed to (purchased route), there is n...
Thu, Mar 25, 2021 at 4:32 PM
By default in the absence of live traffic the system will show that the bind is Offline. However, if there is live traffic, the status will be updated withi...
Thu, Mar 25, 2021 at 4:04 PM
If one buyer bind has more than one seller bind subscribed to (purchased route) and if the buyer chooses to route traffic without tech prefix and wishes to ...
Thu, Mar 25, 2021 at 3:37 PM
You can add another user from your main account to access your new NeuTrafiX account by simply add from "Buyer" -> "Settings" -> &...
Tue, Apr 27, 2021 at 9:05 AM
Failover - given below is the response for various scenarios A) If a seller fails to respond (voice/SMS) – If a Rouging Group is in place, the system will ...
Mon, May 24, 2021 at 6:37 PM
Note: Sender ID = Originating Address (OA) of the SMS. Client = Registered NeuTrafiX member who act as a Buyer and sending A2P SMS traffic to the Supplier...
Fri, Dec 24, 2021 at 10:25 AM
This feature is to accommodate the majority of Telin partners that are still having different recipient email address for receiving voice, sms, and numbers ...
Wed, Nov 1, 2023 at 11:16 AM
Member could change their bank account with the following condition : Submit a ticket via https://neutrafix.freshdesk.com/support/tickets/new Fill in...
Fri, Nov 17, 2023 at 10:23 AM
Please contact NeuTrafix Support for more information.
Thu, Jul 6, 2023 at 1:23 PM