Note:

Sender ID = Originating Address (OA) of the SMS.

Client = Registered NeuTrafiX member who act as a Buyer and sending A2P SMS traffic to the Supplier via NeuTrafiX.

Supplier = Registered NeuTrafiX member who act as a Seller and receiving A2P SMS traffic from the Client via NeuTrafiX.

Partner = PT Telekomuninikasi Indonesia Internationak Hong Kong (HK) Limited who is the owner of NeuTrafiX platform who will act as the partner in registering Sender ID and forwarding A2P SMS traffic from the Buyer to the Seller.

 

General Term and Condition

1. The Sender ID registration may and may not be required in some countries or destinations. Generally, the country and destination which required Sender ID Registration is listed on the NeuTrafiX Support Page.

2. If Client is registering the Sender ID using NeuTrafiX portal form explained on the NeuTrafiX Support Page, NeuTrafiX will generate a request in form of Letter of Appointment which will be sent to Supplier by Partner on behalf of Client.

3. The registration process and requirement may be dynamics and depends on the route offered by Supplier. In this case, after submitting the sender ID registration form in NeuTrafiX, Client may require to submit additional form depends on the route offered by the Supplier.

4. The common maximum character of a Sender ID is 11 alphanumeric characters.

5. In some country or destination, the registered alphanumeric Sender ID might be changed into other alphanumeric, numeric or short code Sender ID depends on the Supplier’s offered route, country regulation or destination regulation.

 

Client Term and Condition

1. Client shall ensure that all mobile numbers of the destination mentioned on the Letter of Appointment, that are registered by Client and will receive specific messages via A2P SMS service, are Client's genuine members who have registered their mobile numbers and agree to receive A2P SMS.

2. Client shall guarantee and take full responsibility for all the delivered contents via A2P SMS termination service. Partner and Supplier accept no liability whatsoever regarding the abuse of the contents of SMS via the mentioned A2P SMS termination service.

3. Client shall guarantee and take full responsibility for the name of Sender ID registered. The sender ID(s) to be registered is/are on the Letter of Appointment.

4. Client shall accept if the Sender ID is being changed by the Supplier to maintain the SMS delivery following the Supplier’s offered route, country regulation or destination regulation.

 

Supplier Term and Condition

1. Supplier shall guarantee and take full responsibility to register Sender ID of the Supplier’s offered route (if necessary) based to Client’s request in NeuTrafiX.

3. Supplier shall ensure the Sender ID registration requirement is fulfilled by the Client before registering the Sender ID. 

2. Supplier shall guarantee and take full responsibility in terminating Client’s SMS traffic by forwarding the SMS without changing the content.

3. Supplier is allowed to change the Sender ID of the Client if it is necessary to maintain the SMS delivery following the Supplier’s offered route, country regulation or destination regulation.

4. Client shall guarantee and take full responsibility for all the delivered contents via A2P SMS termination service. Partner and Supplier accept no liability whatsoever regarding the abuse of the contents of SMS via the mentioned A2P SMS termination service.

 

Partner Term and Condition

1. Partner shall guarantee and take full responsibility to deliver the request from Client to Supplier by using Letter of Appointment. 

2. Partner shall ensure that Client accept the NeuTrafiX A2P SMS term and condition.

3. Client shall guarantee and take full responsibility for all the delivered contents via A2P SMS termination service. Partner and Supplier accept no liability whatsoever regarding the abuse of the contents of SMS via the mentioned A2P SMS termination service.