General FAQ

Questions and Answers NeuTrafiX
How do I sign-up to NeuTrafiX?   On the www.neutrafix.net webpage, click on sign-up and complete the application form. Upload the required KYC documents a...
Mon, Apr 10, 2023 at 8:40 AM
Sender ID Type
Dynamics Alphanumeric - You can define sender ID as you wish using alphabetic and numeric combination from a minimum of 4 characters to maximum 11 character...
Mon, Feb 1, 2021 at 1:11 PM
Route Type - A2P And P2P Description
A2P Premium (Direct) - This route might have the best delivery time and status for your traffic. In this route type, you can find any direct routes (0 Hop) ...
Thu, Jun 3, 2021 at 11:04 AM
OTP (2FA) Option for Login and Payout Withdrawal
Beside via SMS, now NeuTrafiX will send the two-factor authentication (2FA) OTP for Login and Payout Withdrawal automatically to your Email. So you can fall...
Mon, Jun 12, 2023 at 8:59 AM
How Long For The New Rate to be Available After Seller Update It?
1. Seller upload New Rate for a new route class : Rate can be effective immediately in NeutrafiX or seller could setup the effective date of the new rate....
Tue, Feb 2, 2021 at 1:43 PM
What is the SMS Charging Method?
The SMS charging method in our platform is submission based
Tue, Feb 2, 2021 at 4:13 PM
Is it possible to use only one prefix or no prefix, and have the routing made from the platform using the destination prefix?
For SIP/Voice interconnect it's mandatory to always use a tech prefix, this is how NeuTrafiX differentiates between sellers to route through on the pla...
Tue, Mar 2, 2021 at 10:35 AM
Is it mandatory to use # for prefix?
# is preferred but not mandatory for SIP/Voice. you can just use the tech prefix without # in SIP but not in SMPP.
Wed, Feb 3, 2021 at 2:52 PM
What is The Neutrafix Governing Law? And Why it Cannot be Changed
Neutrafix is governed by and shall be construed in accordance with, Law of Hong Kong. To ensure compliance and legalities of the transaction, we need to mai...
Fri, Feb 26, 2021 at 5:25 PM
What do MRC and NRC mean?
MRC stands for a Monthly Recurring Charge, basically a monthly basis charging while NRC stands for a Non-recurring Charge is a one time invoice, which is ba...
Tue, Mar 9, 2021 at 10:25 AM