Support

Here are the step by step to for the Seller to set the Seller SMPP rate limit and increase the limit.

Step 1: Login to Your Account

Access NeuTrafix Login page: https://members.neutrafix.telin.net/ and input your username and password in the form as show in the picture below.

*If you do not have an account, please register from this link https://neutrafix.telin.net/signup and follow our step by step registration from https://neutrafix.freshdesk.com/support/solutions/articles/67000157485-create-a-neutrafix-account-

Step 2: Default Main Page Dashboard

After successfully login, the page will be redirected to the Main Page Dashboard as shown in the picture below.

As you can see in the picture above, by default user will have dual login (Buyer and Seller) and as first login they will be acted as Buyer. To login as Seller, click the header with "Switch to Seller" as shown in the picture below.

Step 3 : Main Page Seller

After clicking "Switch to Seller", the page will be change to the main page of Seller as shown in the picture below. Click My Routes that pointed by the yellow arrow at Routes > My Routes, 

Step 3 : My Routes

After clicking "Switch to Seller", the page will be redirect to the Routes Page as shown in the picture below. The picture below also displaying that the Routes is still empty. To be able to create routes, click the "Add New Route" button that pointed by blue arrow.

Step 4 : Add New Routes

After clicking Add New Route button, the page will be redirected to the Add New Route Page. Choose the SMS radio button with the blue circle and input all the field in this page and then click Add Route button as shown in the picture below.

After adding new route, click Return to Routes button to go back to the My Routes Page

Step 5 : My Routes (After Adding New Routes) 

After clicking the Return to Routes, the page will go back to the My Routes Page. Click the Gear Icon with the blue circle in the Action Column.

Step 6 : Edit New Routes

After clicking the gear icon, the page will be redirected to the Routes Edit Page and can edit the SMPP rate limit as shown in the picture below.

Seller TPS Limit Notification

Once your traffic exceeds the limit of the SMPP rate limit (TPS), you will receive a notification via email to the assigned email. By default, it will be sent to your main email.

If you want to increase your SMPP rate limit (TPS), please create a request ticket here or contact NeuTrafiX Administrator by clicking on "Contact Administrator" on the email.

*By default, our system will limit all new Seller SMPP rate limit maximum by only 10 request per second.