FAQ

Is it possible to use only one prefix or no prefix, and have the routing made from the platform using the destination prefix?
For SIP/Voice interconnect it's mandatory to always use a tech prefix, this is how NeuTrafiX differentiates between sellers to route through on the pl...
Tue, Mar 2, 2021 at 10:35 AM
Is it mandatory to use # for prefix?
# is preferred but not mandatory for SIP/Voice. you can just use the tech prefix without # in SIP but not in SMPP.
Wed, Feb 3, 2021 at 2:52 PM
Do I need to have a separate balance for each of my accounts (IP's)
One single balance can be shared between all your accounts. There is a feature where you can link all sub-accounts to one account wallet, balance.  You...
Wed, Feb 3, 2021 at 2:59 PM
What is The Neutrafix Governing Law? And Why it Cannot be Changed
Neutrafix is governed by and shall be construed in accordance with, Law of Hong Kong. To ensure compliance and legalities of the transaction, we need to mai...
Fri, Feb 26, 2021 at 5:25 PM
What do MRC and NRC mean?
MRC stands for a Monthly Recurring Charge, basically a monthly basis charging while NRC stands for a Non-recurring Charge is a one time invoice, which is ba...
Tue, Mar 9, 2021 at 10:25 AM
How to Route SMPP Traffic As a Buyer to One Seller Without Using a Tech Prefix?
1. Use unique System Id to configure each Seller bind in your system. 2. If one buyer bind has one seller bind subscribed to (purchased route), there is n...
Thu, Mar 25, 2021 at 4:32 PM
SMPP Bind Status in NeuTrafiX
By default in the absence of live traffic the system will show that the bind is Offline. However, if there is live traffic, the status will be updated withi...
Thu, Mar 25, 2021 at 4:04 PM
How to Route SMPP Traffic as a Buyer to Multiple Sellers Without Using a Tech Prefix?
If one buyer bind has more than one seller bind subscribed to (purchased route) and if the buyer chooses to route traffic without tech prefix and wishes to ...
Thu, Mar 25, 2021 at 3:37 PM
How to alert/notify when the buyer balance reach certain of amount?
Before using balance notification, remember that you have to create a Buyer Account first. Click here to see how to create Buyer Account. To enable th...
Mon, Mar 21, 2022 at 10:32 AM
What is CPS ? and how to increase it ?
Calls Per Second or CPS refers to how many telephone calls can be handled in a second. CPS is one measure of the performance of Switching systems. In Neutra...
Thu, Apr 15, 2021 at 8:04 AM